Question 1

Do credits expire?

Accepted Answer

No. Buy a pack and spend it whenever you have a piece to convert — next week or next year. There is no subscription, no monthly minimum, and nothing to cancel. This is deliberate: most people convert furniture in bursts when a new range lands, not evenly every month, and a subscription would charge you for the quiet months.

Question 2

How many colourways do I have to pay for?

Accepted Answer

One. Recolouring a model you have already generated is free and unlimited, because it is a material swap in the viewer rather than a new generation. You only pay again when the material changes in a way that genuinely changes the piece — bouclé reading differently from leather, for instance.

Question 3

What if a generation fails?

Accepted Answer

The credits it used are returned to your balance automatically and we email you to say so. You are never charged for a result you did not receive. This is also why the fabric preview comes first: you approve what you are looking at before a single credit goes on the 3D model.

Question 4

How many fabric tries do I get without paying?

Accepted Answer

Every pack includes a pool of free tries — five for each model the pack buys. The pool is not tied to a particular photograph, so you can spend it however suits the work: fifty tries on one difficult sofa, or one try each across fifty pieces. Once the pool runs out, a try costs 1 credit.

Question 5

Can I get a refund?

Accepted Answer

Unused credits can be refunded within 14 days of purchase. Credits already spent on completed generations cannot be, since the cost of producing them has been incurred. Failed generations do not count as spent.

Question 6

What if I need more than 90 models?

Accepted Answer

Write to sales@3dfurnituremaker.com and we will quote you directly. Past a certain volume a published pack stops being the right shape, and it is usually a conversation about batching and turnaround rather than a bigger button on this page.

The job	What that takes	Pack
One sofa, explored properly	20 fabric tries until the material is right, then 2 models	Trial	$5
A 10-piece dining collection	5 fabric tries on each piece, one model per piece	Starter	$19
A 28-SKU upholstery line	140 fabric tries across the range, 28 finished models	Maker	$49
A 90-SKU back catalogue	450 fabric tries, 90 finished models	Studio	$149

Pay for what you convert. Nothing else.

Buy credits. They never expire.

Trial

Starter

Maker

Studio

How far does a pack actually go?

Questions about billing

Start with one photo.